About Us

CraigCare team member holding hand of resident

Personalised & Compassionate Care

All Care Is Delivered In A Warm Home-Like Environment By A Friendly, Professional Team.

CraigCare began its journey as an aged care provider over 40 years ago. Today, we care for residents in our Melbourne homes in Berwick, Moonee Ponds, Mornington, Pascoe Vale and Plumpton Villa Glenroy. In Perth we care for our residents in our Maylands and Ascot Waters homes, and our aged care home in Albany in the South of Western Australia.

You will not find a team more passionate and dedicated to providing excellent care. We do so in a personalised way that respects our residents’ preferences, protects their dignity and supports their independence. In addition, we make sure our residents feel right at home and continue to be connected to the broader local community, as they have always been.

Our Vision

Older people are connected to their community through wellness and excellent customer service.

Our Mission

To care for our residents in a manner which enhances their quality of life within the community that they belong. We achieve this by providing the highest standard of aged care at all times which is delivered with honesty, warmth and respect.

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Colourful graphic stating what the 5 values of craigcare are

Our Values

These are not just words to us. They are the inherent values we live by each day, the values that drive everything we do for our residents in our aged care communities and their families.

RespectTreating others as you would want to be treated.

KindnessDelivering care with decency and compassion.

IndividualityTreating each resident uniquely.

Joy – Bringing fun and happiness to the lives of our residents and their family.

Relationships and CommunitiesDeveloping strong meaningful connections with our residents and their family, and the local community.

Speak To An Aged Care Expert

We’re here to help and support you in any way we can. If you want to speak to an aged care expert, please contact our friendly Admissions team by calling 0468 718 856 or click here to submit an online enquiry.

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CraigCare is an approved and fully accredited aged care provider. We comply with the Aged care Quality Standards as required by the Australian Aged Care Quality Safety Commission (ACQSC/The Commission). The Commission assesses and monitors quality of care and services against the Aged Care Quality Standards and covers such areas as consumer dignity and choice, personal care and clinical care, services and supports for daily living, organisational service environment and governance processes, human resources, as well as complaints and feedback. We continuously work to not only meet these standards but to exceed them.

Protection of the Aged Care Act

CraigCare operates within the rules of the Aged Care Act, 1997 and the Aged Care Amendment (Implementing Care Reform) Act 2022.

Types Of Care Offered At CraigCare

Across all of our aged care homes, we offer several types of care and support to a variety of residents, all with different needs and desires. We welcome those with low to high care needs and everything in between. Below are the four primary types of care we offer at CraigCare. We enable seamless transitions between our care options, so you don’t have to worry if your situation changes. CraigCare is always here by your side. If you have any questions about the types of care we offer and if we’re a good fit for you – don’t hesitate to enquire with our friendly team.

Permanent Care

Our permanent residential aged care homes provide 24/7 on-site nursing care with all the comforts of home, including delicious home-cooked meals and extensive lifestyle activities. You stay in charge of how you run your day and how you are cared for, just like you would if living in your own home. CraigCare encourages each resident to remain as independent as possible.

Respite Care

Short Term Care or Respite Care is temporary residential aged care, ideal for carers seeking a short-term break, post-hospital care providing temporary support before returning home and those needing emergency respite. Respite care residents receive all the benefits of being a permanent resident, ensuring they feel right at home—no minimum stay requirement.

Dementia Care

The team at CraigCare use an innovative "I AM ME" model for dementia care which ensures dignified and holistic care for those with memory loss. The clear focus is on what’s best for the individual. With your help, our team gain an understanding of each persons life experiences and interests. Our care team help families to understand dementia and enjoy quality time together.

Palliative Care

Palliative care is more than just health needs. Our team consists of dedicated nurses, doctors, social workers and spiritual workers who provide compassionate and supportive holistic care. We support people to live as fully and as comfortably as possible.

Make An Enquiry

If you have any questions about CraigCare, our friendly client relationship team will be happy to help. Please contact them by calling 0468 718 856 or by completing the form below to send an online message.