At CraigCare, we believe everyone deserves respect, kindness, and dignity. We’re dedicated to supporting each resident’s unique journey by creating welcoming homes where connection, choice, and wellbeing come first.
We proudly provide personalised aged care across communities in Victoria – including Berwick, Moonee Ponds, Mornington, Pascoe Vale, and Plumpton Villa Glenroy – and Western Australia, with homes in Maylands, Ascot Waters, and Albany.
Wherever you are, our commitment remains the same – to honour each person’s story, support their choices, and create a sense of belonging every single day.
We’re dedicated to enhancing the quality of life for every resident by honouring individual choices and care needs. We deliver personalised support through the highest standards of care and services – and we’re always looking to do even better. Our real-time feedback system empowers residents, families, and friends to share both positive experiences and suggestions for improvement, helping us grow together. All our team members also take part in ongoing training and development, so we continue to deliver the trusted, compassionate care we’re known for.
Older people are connected to their community through wellness and excellent customer service.
To care for our residents in a manner which enhances their quality of life within the community that they belong. We achieve this by providing the highest standard of aged care at all times which is delivered with honesty, warmth and respect.
These are not just words to us. They are the inherent values we live by each day, the values that drive everything we do for our residents in our aged care communities and their families.
Respect – Treating others as you would want to be treated.
Kindness – Delivering care with decency and compassion.
Individuality – Treating each resident uniquely.
Joy – Bringing fun and happiness to the lives of our residents and their family.
Relationships and Communities – Developing strong meaningful connections with our residents and their family, and the local community.
We’re here to support you every step of the way. If you’d like to speak with one of our friendly Admissions team members, please call our Western Australian team on 0419 856 664 or our Victorian team on 0468 718 856, or click here to submit an online enquiry.
CraigCare is an approved and fully accredited aged care provider. We comply with the Aged care Quality Standards as required by the Australian Aged Care Quality Safety Commission (ACQSC/The Commission). The Commission assesses and monitors quality of care and services against the Aged Care Quality Standards and covers such areas as consumer dignity and choice, personal care and clinical care, services and supports for daily living, organisational service environment and governance processes, human resources, as well as complaints and feedback. We continuously work to not only meet these standards but to exceed them.
CraigCare operates within the rules of the Aged Care Act, 1997 and the Aged Care Amendment (Implementing Care Reform) Act 2022.
At CraigCare, we understand that everyone’s care journey is unique. That’s why we offer a range of aged care options to meet your unique needs – from low to high care and everything in between. If you’re unsure which care option is right for you, our friendly team is always here to help, and you can call our Western Australian team on 0419 856 664 or our Victorian team on 0468 718 856, or click here to submit an online enquiry.
We know that choosing a residential aged care provider is not just a practical decision – it’s an emotional one too. That’s why we’ve made our admission process as easy and comforting as possible. At CraigCare, you’re not just moving into a home – you’re becoming part of a close-knit community where genuine care, connection, and a sense of belonging are at the heart of everything we do. Our caring Admissions team is here to walk alongside you & your family every step of the way. If you have any questions, you can call our Western Australian team on 0419 856 664 or our Victorian team on 0468 718 856, or click here to submit an online enquiry.
STEP 1
Reach out to our friendly team – we’re here to listen, answer your questions, and support you from the very beginning.
STEP 2
Explore our warm and welcoming homes, meet the team, and feel the sense of community for yourself.
STEP 3
We’ll explain the process, fees, and funding options with simplicity and transparency – always at your pace.
STEP 4
When the time feels right, complete your application and let us help your loved one settle in with care, dignity, and a true sense of belonging.
WE'RE HERE TO HELP
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