About Us
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A service built on a home-like environment and strong connections.
CraigCare has been one of Australia’s most established and trusted aged care providers for over 40 years. We pride ourselves on making sure our residents feel right at home and continue to be connected to the broader local community, as they have always been.
We understand that most people who are considering a residential aged care for their loved one are doing so as there has been a significant decline in health or there is concern over the safety of your loved one continuing to live at home. There is also a sense of fear of your loved one having to live in an institutionalised fashion, detached from the connections they have always lived their best life through.
At CraigCare, we do absolutely everything possible to make sure our care communities feel as close to home as possible. We do this is through forming and maintaining a strong sense of connection – connection to the right medical team, connection to family and friends, connection to staff, connection to nature, and connection to the local community. We respect your privacy and individuality, and we encourage you to make your room you own comfortable space.
As your loved one’s ageing journey advances, you will have peace of mind knowing we’ll be right there, supporting you and your loved one through every stage, with access to our clinical expertise inclusive of dementia and palliative care services, and ongoing lifestyle support.
Our Vision
Integrating the care for our residents and their family with our staff and the community.
Our Mission
To care for our residents in a manner which enhances their quality of life within the community that they belong. We achieve this by providing the highest standard of age care at all times which is delivered with honesty, warmth and respect.
Our Values
- Respect – Treating others as you would want to be treated
- Kindness – Delivering care with decency and compassion
- Individuality – Treating each resident uniquely
- Joy – Bringing fun and happiness to the lives of our residents and their family
- Relationships and Communities – Developing strong meaningful connections with our residents and their family, and the local community
These are not just words to us. They are the inherent values we live by each day, the values that drive everything we do for our residents in our aged care communities and their families.
Our Team
The CraigCare team are well known to the community for their kindness, compassion and big hearts. They treat your loved one as if they were part of their own family. Our staff are carefully selected and we invest in keeping them happy. As a result, they tend to stay a long time. This benefits our residents and their families by allowing them to develop strong, long-term bonds with their carers.
Accreditation
CraigCare is an approved and fully accredited aged care provider. We strictly adhere to the standards and outcomes required by the Australian Aged Care Quality Agency. Accreditation includes service areas such as management, staffing, health and personal care, resident lifestyle, living environment, catering, cleaning, continuous improvement, and safety and security. We are rigorously and regularly examined by the AACQA to ensure we meet and exceed the standards they require.
Protection of the Aged Care Act
CraigCare operates strictly within the rules of the Aged Care Act, 1997. This Act was designed by the Commonwealth Government to protect the health, safety, wellbeing and interests of residents. The Act sets fees and charges and protects residents’ funds.