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Palliative Care

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Quality of Life, Comfort and Support.

CraigCare’s palliative care aims to ensure quality of life, comfort and support for loved ones during end of life care.

Palliative care (also known as end of life care or hospice care) is about providing support, care and love for a person whose illness means that they are unlikely to recover.

CraigCare aims to improve the quality of life to ensure a comfortable stay during this period. All of CraigCare’s palliative care facilities across Melbourne and Western Australia have registered nurses with palliative care expertise. CraigCare also partner with local palliative care specialist teams, doctors and other health care providers to ensure best practice in management of pain, provision of comfort and respect. Emotional, physical and social support and treatment is also provided as part of the palliative care nursing approach.

Our End of Life Trajectory Tool

CraigCare implements, across all its homes, the CraigCare End of Life Trajectory tool. This tool provides clinicians with clear directives of stipulating the advanced care planning strategies to support residents in alignment with their palliative trajectory. It ensures choices and goals of residents is paramount. It empowers staff in making decisions for residents that are supportive of outcomes that promote quality of life. This avoids nursing staff focusing on improving clinical outcomes when, in some instances, this may not be the focus of the resident due to their palliative trajectory.

Success evaluation of CraigCare’s End of Life Trajectory tool includes the following:

  • Open communication with families and residents.
  • Enhanced understanding for all staff regarding the trajectory pathways.
  • Opportunities to ensure care, medications, and support systems are implemented for all residents across the different trajectory stages

Feedback from medical professionals, including General Practitioners and Registered Nurses who have been exposed to the tool include the following:

  • “Identifies residents that may fall between the cracks, and allows for early clear communication with families and planning for future intervention.”
  • “Love it, helps to determine level of care. Prompts nurses and carers to get information organised.”
  • “Very important that we have a clear idea of family wishes. Also important to discuss with family all options and give support and encouragement in different decisions.”

CraigCare’s palliative care approach is tailored according to individual needs, which means the services offered will be different for each resident’s needs and stage. CraigCare do everything in their power to ensure that all needs are met in an attempt to ensure a dignified and comfortable end of life stay. A holistic approach ensures CraigCare address areas of physical, social and spiritual wellbeing.

Melbourne Palliative Care Locations:

Western Australia Palliative Care Locations:


“My Mum is currently in CraigCare, Berwick. The staff are so caring and helpful. Mum looked so good dressed, her hair done & colour in her cheeks. She’s in the High Care area. CraigCare is a wonderful place and the staff are so caring. Mum is entering the palliative care phase, and she is being so well cared for. I couldn’t ask for a better place for her to be looked after. I am very pleased to highly recommend CraigCare – Berwick.
– Sharon Lee

“Everyone is meticulous at what they do. They understand the policy and procedures and abide by them really well while making sure that the residents are cared for and are respected.”  
– Jasmine Kouch (Podiatrist for CraigCare Berwick)

“They look after the residents as if they were their own family.”
– Dr Natasha Aylen (GP for CraigCare Mornington)

It takes a special person to work in aged care. CraigCare staff are professional, trained and kind and their goal was to make Mum feel like she was at home for the time she was at CraigCare.”
–  Fiona, daughter of Valda (CraigCare Berwick)