The transition to aged care can sometimes be a stressful time for families. We are here to help you every step of the way. Below is our simple 4-step process to being welcomed into the CraigCare family. If you have any questions about admissions into a CraigCare home, please contact our friendly Admissions team by calling 0468 718 856 or click here to submit an online enquiry.
The transition to aged care can sometimes be a stressful time for families. We are here to help you every step of the way
To move into a residential aged care home an assessment is first required which provides approval to receive respite or permanent care services. This assessment outlines in detail the care needs and health diagnosis of the potential resident. If an assessment has not yet been completed, please contact My Aged Care 1800 200 422 to arrange a free assessment. An Aged Care Assessment Service (ACAS) staff member will assist you with this process.
Once the assessment is complete, an approval letter and support plan is provided to you with a unique referral code next to the approved service. This referral code needs to be forwarded to the aged care home of your choice to enable the clinicians to determine if they can meet your care needs.
CraigCare encourages anyone looking into aged care to come and view their preferred home. We believe it is important to physically experience the home, its culture and feel, to meet the Home Manager and key staff that will care for you, and our lovely residents who will become your friends. If you live interstate or if there is any other reason that may prevent you from physically touring the home, it is recommended you request a virtual tour of the home.
To book a tour, please contact our friendly Admissions team by calling 0468 718 856 or click here to book a tour online. A tour will be arranged at your convenience, and a further discussion will be held with you to understand your individual care needs, preferences and wishes, and to answer any questions you may have regarding residential aged care or CraigCare.
After completion of the home tour you may wish to go home and discuss further with your family or you may make an immediate decision to move into our home. We are happy to place a tentative hold on a room for 48 hours while you make your decision.
If you wish to proceed with CraigCare as the new home, now is the time to select a room and plan the furniture and personal items you would like to bring with you. Our display rooms provide a good indication of optimum furniture size and layout. At this time, you will be provided with some pre-admission documentation which is required to be completed prior to admission. We can assist you with completion of all the necessary paperwork. We will also determine a preferred date you would like to move into our home.
Upon becoming a resident of a CraigCare home, we will escort you and carry your personal to your room and a few assessments will be completed by staff – this includes a clinical assessment, dietary assessment and a lifestyle assessment. The more information we know about you the better we can deliver a highly personalised service to you.
We will let you know about meal service, help you settle in, feel welcome and familiar with your new home and meet your new neighbours. We will discuss our activities and lifestyle programmes so you can start enjoying their new home immediately. Our friendly team will also show you how to use the call bell system and any other devices such as the television and telephone.
Keeping up regular family catch-ups and family rituals and meals is important. We strongly encourage your family and friends to visit as often as they like, at a time that suits you and them. Your family will take great comfort and joy in watching you flourish in a care community that respects individual needs, protects dignity and independence, and provide nutritious food and good companionship.
“My father is very happy at CraigCare, and that’s what counts. He is always up-to-date with his medical requirements.” – Child Of CraigCare Resident
An ACAT assessment is essentially your way to access aged care support. It is used to determine your eligibility for funding and to decide what level of care you require based on your circumstances and support needs.
Some ages care fees are negotiable while others are not. RAD and Extra Services Fees can be negotiated with aged care homes. The Basic Daily Care Fee and the Means Tested Care Fee are non-negotiable as the fees are established by the Department of Human Services.
No. We support “Ageing in Place” where the level of care provided changes as care needs change. Decisions about where you will live within the home will prioritise your wellbeing, protection and safety and take into account our ability to provide you with the best possible care. There may be times when we will need to reassess where you live within the home to ensure we meet these priorities. A comprehensive care plan will be created for you upon arrival, and will be regularly updated depending on your care needs.
A response is usually required on the day of offer or at least within 48 hours.
The financial implications of aged care are complex. If you have queries regarding your specific financial situation you may choose to seek independent financial advice. In regards to CraigCare’s room pricing, payment options or general questions about the cost of residential care, please contact our friendly Admissions team on 0468 718 856.
Beds, bedside cupboards, wardrobes and linen are provided across all of our CraigCare homes. A television is also provided for some of the rooms. We strongly encourage small items of furniture and knickknacks to personalise your room.
Yes. CraigCare is committed to ensuring that experienced Registered Nurses are on site 24/7 across all our homes.
We strongly support aged care providers being held to account for providing quality care to residents and safe environments for staff. We do not support mandating staffing ratios as the skill mix of staff, their qualifications and training and the way they work are also critical. We work under a care model that recognises the acuity and changing needs of residents.
If you have any questions about CraigCare, our friendly Admissions team will be happy to help. Please contact them by calling 0468 718 856 or by completing the form below to send an online message.